Acura Dealer Sues Honda After ZDX Fails At 400 Miles And Turns Into A Brick

The ZDX has been parked at the dealership even after a new battery pack was installed

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Buying a brand-new car is supposed to bring excitement, not the slow-burning dread of a major failure before the odometer even hits four digits. But for one unlucky Acura ZDX owner, that sense of new-car bliss barely lasted 400 miles (643 km). That’s when things went south.

A customer from Criswell Acura in Annapolis, Maryland, was informed their 2024 Acura ZDX needed an entirely new battery pack. Now the dealership itself is suing American Honda Motor Company in an effort to recover its losses from the ordeal.

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According to the lawsuit, Criswell Acura purchased the ZDX wholesale for $69,207 in May 2024, then sold it to a customer shortly after. But just 400 miles into ownership, the new owner discovered that the electric SUV could no longer fully charge. Once the problem was reported, the dealership followed Acura’s recommendation and ordered a replacement battery pack. While the customer waited, the situation worsened. The ZDX eventually stopped charging altogether, and even the doors became inoperable.

One Fix Leads to Another

The dealership installed the new battery pack, but that wasn’t the end of the problems. After the install, a rear wheel sensor started playing up, and after being replaced, an error code still appeared. Acura’s tech line told the dealer to install a new harness from its inventory. Despite following these instructions, the error code remained, Auto News reports.

Criswell Acura claims that subsequent “requests for assistance from Honda have been virtually ignored. ” Nearly eight months later, the ZDX remains at the dealership, still undriveable. While the exact cause of the issues remains unknown, the dealer suspects the problems stem from the “result of bad design, manufacturer’s defect, installation, or pre-delivery damage.”

Under the terms of its dealer agreement, Honda is supposed to be responsible for any alleged manufacturing or design defects in Acura products. The lawsuit argues that this obligation hasn’t been met. The vehicle is “completely undriveable and unable to be repaired,” it states.

Criswell Acura is seeking damages for breach of contract and unjust enrichment. The dealer has been forced to take a total loss on the SUV, claims it has lost profits from the sale to a customer, paid licensing and registration fees, and incurred considerable repair costs.

The case highlights the potential risks dealers face as EVs become more complex, especially when support from the manufacturer falls short.