A recall has been issued to Ram’s new-for-2025 2500 and 3500 series of Heavy Duty pick-up trucks, just a few months after their release, after it was discovered that the instrument cluster may inadvertently be misleading the driver as to which gear they’re in.
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- Base Trim Engine
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6.4L V8 Gas
- Base Trim Transmission
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8-Speed Automatic
- Base Trim Drivetrain
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Rear-Wheel Drive
- Base Trim Horsepower
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410 hp
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- Base Trim Engine
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6.4L V8 Gas
- Base Trim Transmission
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8-Speed Automatic
- Base Trim Drivetrain
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Rear-Wheel Drive
- Base Trim Horsepower
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410 hp
Up to 778, 2500 and/or 3500 Heavy Duty pickups built earlier this year (specifically between 10 January and 21 February) are potentially affected by a software error connecting the 3.5-inch driver display and the vehicle’s column shifter. Apparently, when a gear selection is made by the driver, there is either a significant delay between the action itself and the selected gear flashing up on-screen, or, more worryingly, the screen displays the wrong gear altogether.
This, understandably, and according to an official statement from the National Highway Traffic Safety Administration (NHTSA), may mislead the driver, leading “to unexpected vehicle movement and increasing the risk of a crash.”
Driver Cluster May Show Wrong Gears
The issue first came to light earlier this year in March, when Ram’s parent company, Stellantis, opened an internal investigation when it was discovered the ‘P-R-N-D’ display was showing incorrect information. Following an investigation, a voluntary recall was issued on 1 May for all affected models, including up to 540 examples of the 2500 HD, and up to 238 units of the 3500 HD. Each will have its cluster software updated free of charge.
In a particularly low blow, each of these models was built out of Stellantis’ Saltillo plant in Mexico, meaning a select number of them may also have been affected by the Trump administration’s 25 percent auto tariffs, which went into effect in early April.
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2500 / 3500 Heavy Duty Gets Sweeping Changes For 2025
Presented in full in January, the new Heavy Duty workhorse 2500 and 3500 pickups brought with them notable powertrain changes, a modernized redesign both inside and out, and (ironically), sweeping upgrades to both vehicles’ software and technology. While the range-topping 6.4-liter HEMI V8 is still available, and now packs 405 horsepower and 429 lb-ft of torque, Ram itself claimed that the vast majority of its customers – up to 70 percent, apparently – were more interested in the more fuel-efficient, 6.7-liter diesel inline six-cylinder. The latter now boasts 430 hp (up from 400 hp) and an absolutely massive 1,075 lb-ft of torque.
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Source: NHTSA (Letter and Report)
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